Refund & Cancellation Policy – Diamond Exchange
At Diamond Exchange India, we aim to ensure a safe, transparent, and fair environment for all users participating in online cricket betting and related gaming services.
This Refund and Cancellation Policy outlines the conditions under which deposits, withdrawals, and refunds are processed.
1. No Refunds on Completed Bets
Once a user places a bet through their verified Diamond Exchange ID, it cannot be canceled, reversed, or refunded.
All confirmed bets are final, and outcomes are determined according to Diamond Exchange 99 fair-play policies and live market results.
2. Deposit Policy
All deposits made to your Diamond Exchange India account are processed through secure, verified payment methods such as UPI, Paytm, PhonePe, and Net Banking.
Deposits are credited instantly after successful payment confirmation.
If any deposit fails due to a third-party issue or bank error, the refund will be handled directly by your payment provider.
3. Withdrawal Policy
Withdrawals can be initiated anytime through your Diamond Exchange wallet.
Once requested, payouts are processed promptly after verification.
Withdrawal timelines may vary depending on the payment gateway or bank, but most transactions are completed within a few minutes.
In the rare event of a failed withdrawal due to network or gateway error, funds will automatically be reversed to your Diamond Exchange ID wallet.
4. Cancellation of Accounts
Users may request to close or deactivate their Diamond Exchange accounts by contacting support.
Before closure, any pending bets or balances must be settled.
The company reserves the right to temporarily suspend or permanently terminate accounts found engaging in fraud, policy violations, or unauthorized activity.
5. Duplicate Transactions
If a duplicate transaction occurs due to a technical glitch or human error, Diamond Exchange India will verify the issue and process a refund to the original payment method within 7 working days after confirmation.
6. Refund Eligibility
Refunds are permitted only in exceptional circumstances, such as:
Accidental duplicate payment.
Technical failure leading to a non-credited deposit.
Unauthorized transaction verified by the Diamond Exchange security team.
No refunds are provided for losses incurred during betting or gameplay.
7. Disputed Transactions
If you encounter an issue with any payment or transaction, you must report it to Diamond Exchange Support within 24 hours of occurrence.
Provide your transaction reference number, time, and payment method used for quick resolution.
8. No Cash Handling
All transactions on Diamond Exchange India occur digitally.
We do not support direct cash payments or manual settlements under any circumstances.
Always use verified online methods to fund or withdraw from your account.
9. Responsible Use
Users are expected to deposit and bet responsibly.
Diamond Exchange is not liable for refunds or losses caused by user negligence, misuse of credentials, or unauthorized account access.
10. Contact for Refund Queries
For all payment-related queries, refunds, or technical issues, please contact our 24×7 Customer Support through the official website:
📩 diamondexchindia.com